If I order something and don't like it what can I do?
You can return it to us for full refund within 7 working days of receipt,
subject to certain conditions, please see our full returns policy for these.
How can I get in touch with M&P?
Our address for all correspondence and returns is
By e-mailing email@example.com
By Phone on 0844 815 6571 calls may be recorded for training purposes
Why do you want my phone number and e-mail address?
We ask for this information so that we can contact you in case there is a problem
with your order. Very occasionally there will be a problem with a delivery,
and we need to be able to contact you to resolve the issue. We also contact
our customers through e-mail with news and special offers. For example, when
we have one of our Sales on the website we can contact you to make sure you
get first choice of the goods available. In addition, from time to time, we
may have offers specifically suited to you and your bike, so by keeping your
account details accurate we can let you know when we have an offer you would
be interested in. Occasionally we do make postal and email addresses available
to companies we think our customers might be interested in, but if you do not
want this service please give us a call or remove the tick from the authorisation
box on your web account and we will make sure that you do not receive any such
Note: when ordering online you will receive an email acknowledging receipt of
Have you got a shop?
We currently have one store in Swansea, call 01792 224453.
Why is a product, which is advertised out of stock?
We are very sorry if an item you would like to order is sold out or
is delayed. We always try and make sure that as much of our range as possible
is available to you at any given time. Having good stock availability not only
means happier customers but also more sales too. Our experienced purchasing
team try to predict the exact quantity of each item to buy, however, we do occasionally
get it wrong with some items selling far better than we expect. Fortunately
many of our suppliers are UK based and delivery times are extremely short so
generally most delays will be minimised.
Why does it sometimes take so long to get my item?
Occasionally there will be a long delay on a particular item as the
manufacturer has been busier than expected and unable to produce the goods on
time. There are also occasions where, due to an excessive demand we have simply
not ordered enough and the supplier has also sold out. Where possible we will
obtain the same item from an alternative source, however, we are not always
able to do this. We will advise long delays and do our best to keep you informed
as and when we receive updates on delivery from supplier.
How long does it take to process my return or exchange?
We always try and process returns and exchanges as quickly as possible, although
it can take up to twenty-one days when we are very busy. Over the last year
we have substantially reduced the average time it take takes to process a return.
We will strive to improve this further over the next year.
Do you have January and Summer sales?
We do have occasional sales at various times of the year, as a registered
web member you will receive an email notifying you when these start. In addition
we also have a range of special offers.
Are you SSL secure?
Yes, the final stages of the checkout process are encrypted using SSL technology.